Shipping policy

📦 Shipping Policy – PupplyPet

Last updated: November 25, 2025

We are committed to processing and shipping your orders as quickly as possible. Please refer to the information below regarding our processing, shipping, and delivery times.

1. Processing Times

All orders are processed within 24 to 72 business hours (excluding weekends and holidays) after payment confirmation.

Once your order is shipped, you will receive a confirmation email with a tracking number, when available.

2. Estimated Delivery Times

Delivery times vary depending on your place of residence:

• France: 6 to 12 business days

• Europe: 7 to 15 business days

• International: 10 to 20 business days

These times are given as a guideline and may vary during peak demand periods (sales, holidays, promotions) or due to logistical constraints beyond our control.

3. Shipping Costs

Shipping costs are calculated automatically at checkout and may vary based on:

• The destination country

• The weight and volume of the package

• The carrier used

Offers of free shipping may be offered occasionally depending on the products or the amount of your order.

4. International Orders & Customs

For orders shipped outside the European Union, customs duties and import taxes may apply. These fees are the responsibility of the customer and are defined by the local authorities of the destination country.

PupplyPet cannot be held responsible for delays related to customs procedures.

5. Lost or Delayed Packages

In case of significant delay (more than 25 business days) or lost package, we invite you to contact us at:

📧 hello.pupplypet@gmail.com

Each situation will be studied carefully and an appropriate solution will be proposed (exchange or refund as applicable).